Performs a mix of tasks to ensure a smooth patient journey by involving in patient engagement activities as well as effectively managing admission/discharge paperwork.
a. Perform admission process
• Generate bill estimate and provide financial counselling to patient/next of kin
• advise patient on medisave / medishield / private shield / Corporate guarantees
• scan and archive documents
b. Perform in-flight accounts follow up
• Perform re-financial counselling
• Escalate patients who have financial difficulties to reporting officer
c. Perform Billing during discharge
• Data entry of all fees and information into the system
d. Perform Cashiering
• Present and explain bill breakdown to patients
• Execute payment collections and refunds (credit card, cash, nets, cheques)
e. Patient experience/service excellence
• Patient engagement to delight
• Handle simple customers’ enquiry/feedback pertaining to admission/in-flight collections/Drs Fees billing/claims submission
• Work closely with other department staff to ensure smooth and seamless experience for patients.
f. Perform any other tasks as assigned by superiors
Shift hours:
7am- 4.30pm
830am-6pm
11am-8.30pm
5 day rotating shifts, able to work weekends and PH
For interested candidate, please email your resumes to [email protected]
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
