Job Description
Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
Ability to understand customers needs and provide appropriate solutions
Consistently deliver quality service to achieve customers satisfaction
Ensure proper follow up, escalation & closure of individual case
Provide accurate product and service information to customers
Resolve queries efficiently and escalate issues promptly
Perform KPIs set by Supervisors
Others duties assigned by Supervisors
Qualifications
Minimum “O” Levels (one year of relevant work experience will be an advantage)
Customer service oriented and possesses strong problem solving skills
Team player, initiative and willing to learn with positive mindset
Able to adapt changes and work in a fast-paced environment
Good interaction, communication and interpersonal skills
Possesses self confidence and ability to multi task
Willing to work weekends and public holidays
