Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Own and resolve customers’ issues/ enquiries, end-to-end servicing
- Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis
- Fulfill SLA requirements
- Manage customers’ relationships (both internal and external customers)
- Provide customer support (phone/ SR/ email) and resolution to customers’ production issues in a timely manner
- Review support / incident calls for root cause analyses
- Co-ordinate with vendor to resolve customer’s problems
- Update the tracking spreadsheet, call logs, incident reports, for all implementation issues and customers’ enquiries
- Compile required statistics for reporting
- Any other project/work as assigned
Requirements
- Diploma / Degree Holder with minimum 2-3 years experience in Corporate Products (Cash Management & IDEAL) preferred
- Hard-working, self-motivated and a strong team player
- Good interpersonal and communication skills
- Meticulous and detail-oriented
- Capable to work effectively under pressure and tight deadline
- Familiar with MS Office applications, such as Outlook, Excel, Words
- Ability to identify opportunities to improve operational efficiency
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
