POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Be well versed and provide information on Marriott International's loyalty program - Marriott Bonvoy
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
- Manage emergency situations
- Count and secure cashier float at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
