Roles & Responsibilities
Main Duties and Responsibilities
· Handle calls and emails in a timely manner by providing necessary information required by customer
· Respond to customer's queries with the aim of achieving first call resolution
· Liaise with customers and contractors on on-going projects
· Support the engineering team in various activities and documentations
· Coordinate with different departments such as engineering teams to ensure smooth operations
· Perform total account management such as preparing quotations, billings, and payment collections
· Handle and monitor service reports such as issuance and proper encoding
· Perform other administrative works that may be assigned from time to time.
Qualifications
· Excellent in verbal and written communication skills
· Good team player with proactive attitude
· Able to work independently in a fast-paced environment
. Must be able to multi-task and work under pressure
. Able to work 5.5 days.
