Job functions:
Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.
Job descriptions:
- Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.
- Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.
- Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.
- Follow the service procedures and standards set by the company to ensure service quality. Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.
Qualification requirement:
- At least advanced/higher/graduate diploma, Bachelor’s Degree in any equivalent
- More than 2 years of relevant work experience in customer services will be priority;
- Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently. (If Chinese speaker will be added advantage)
- Strong communication, patients and excellent troubleshooting skills abilities
- Have a strong sense of responsibility and work enthusiasm, and be able to bear a certain amount of work pressure.
