Primary Responsibilities
To ensure that the Group’s computer systems, applications and operations are functional and according to the audit standards.
Job Functions
- Assist the IT Manager in maintaining the Group’s IT infrastructure is running efficiently and maintained in accordance with the security specifications stated in the hotel’s inner network’s security roadmap.
- Monitor and report on the operational efficiency of the IT systems and take appropriate remedial measures to correct systems inadequacies.
- To ensure IT systems are operating smoothly through implementation of effective maintenance programs (such as to apply and update software patches), installations of anti-virus kits to protect the system network and run tests on software before implementation.
- To ensure guests and staff requests are handled promptly and guests’ feedbacks are channeled to the appropriate Supervisor/ Manager.
- To educate end users on the correct usage of IT systems and provide first line user support services before referring to vendor support, if required.
- To document all IT tasks and procedures properly so as to enhance the work flow.
- Always adhere to Company and Hotel rules and regulations To attend and take remedy actions for all IT related audit issues.
