To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times
- Ensures the delivery of brand experience promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
- Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
- Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
- Carries out any other reasonable duties and responsibilities as assigned.
