Job Description:
- Create and review operating procedures for operation teams that are aligned with recognized best practices.
- Foster collaborations with other functional teams.
- Responsible for managing and reporting on team Service Level Objectives.
- Assist in defining and executing goals for continuous improvement.
- Collaborate with internal/external teams on on-boarding/off-boarding systems.
- Build a team culture that thrives on continuous improvement to service continuity.
Skill Sets:
- Diploma / Degree in IT / Computer Science or equivalent.
- Minimum 4 years of experience in managing capacity for IT Operation Teams or in Business Continuity Management or ServiceNow administrator for ITSM, IRM, Modules.
- Motivated self-starter capable of working on individual tasks as well as team-oriented tasks.
- Ability to work and communicate effectively in a team environment.
- Ability to prioritize competing tasks and escalate as needed.
- Skilled in problem-solving and learning new technologies.
- Familiarity with BCM, ITSM, and ITOM preferred.
- Experience with ServiceNow ITSM, IRM, SecOps modules preferred.
- Confident and skilled in preparing and delivering presentations and briefings to stakeholders.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [email protected] for immediate processing.
Only shortlisted candidates will be notified.
