The main responsibilities and tasks of this position are listed as, but not limited to the following:
- To ensure compliance with standard of service, operating procedures, and health/ safety regulations
- Assist the Outlet Manager in implementing business plans.
- Involved in staff control and handling people issues.
- Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
- Conduct daily shift meetings with the team.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Assist the Outlet Manager to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.
- Plan staff roster based on outlet’s operational requirements.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Outlet Manager.
- Agree on and implement actions to make improvements to customer service.
- Ensure safe cash handling procedures are followed by the team.
- Develop a relationship with all guests to build repeated clientele internally and externally.
- Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
- Participate in meetings on financial, operational, and service.
- Monitor volume of business and related labor requirement forecast and control.
- Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
- Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
- Ensure that established control procedures, liquors’ law and regulations are followed.
- To perform any other duties that may be assigned by the Management.
