Job Description
- Allocate work duties to team members.
- Handle guest feedback and resolving it to ensure guest satisfaction
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Report and follow up on any maintenance defects or other issues
- Inspect guest rooms, floor pantries and public areas as required and as per procedure.
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Provide excellent Guest service, including VIP and other special requirements
