Salary: up to $7000 + 1 month completion bonus
Duration: 1 year contract
Working Days & Hours: Mon-Fri Office Hours
Location: Lakeside
Job Description:
Warranty Claim Processing
• Manage and process regional claims submitted by six service partners from Sri Lanka, Taiwan and Thailand
• Review and verify claim documents for accuracy and completeness.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Assist the Customer Care Centre by expediting the ordering and delivery of critical parts to Distributors/Service Partners, ensuring prompt restoration and functionality of engines/equipment.
Communication and Coordination
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Communicate effectively with service partners to gather any missing information or documentation required for claim processing and
• Coordinate with internal departments such as Customer level 2 support, Warranty and Sales to facilitate claim processing and resolution.
Documentation and Reporting
• Maintain an organized and up-to-date database of warranty claims, including claim status, approvals, rejections, and pending.
• Generate monthly report on warranty claims amount to Germany.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
Order Management
• Generate and assign internal job numbers to warranty, commissioning jobs and corrective actions claims for tracking and reference purposes.
• Raise Purchase Requisition and coordinate with Purchasing Team to ensure timely processing and issuance of purchase order to service partners.
• Receive invoices from service partners for warranty-related parts and labor claims.
• Perform goods receipt in SAP system to confirm receipt of items and initiate payment processing to Finance Team.
Continuous Improvement
• Seek opportunities to improve the warranty claim process to enhance overall customer satisfaction.
• Propose and implement solutions to streamline workflows, reduce errors, and improve efficiency in warranty claim processing.
Job Requirements: Min Degree in Supply Chain or similar w min 5 yrs of relevant experience in customer service coordinator & warranty administration
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
