Overview:
The Service Executive ensures that all guests are happy and welcome during their visit through excellent product knowledge, presentation, and communication. The Service Crew has a deep passion for customer service and high-quality products. The Service Crew will have the opportunity to assist the coffee and beverage bar.
Duties & Responsibilities:
Operations:
-Ensure every customer feels welcome to the place
-Provide excellent and friendly service to customers
-Ensure smooth and pleasant ordering experience
-Ensure accurate and professional delivery of food and beverages
-Ensure smooth and polite payment process
-Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
-Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
-Ensure cleanliness and high hygiene standards of all service areas and equipment
-Assist in preparation of high-quality coffees and beverages
Requirements:
- Excellent attitude, humble and very hardworking
- Very passionate about service, drinks, and food
- Motivated to want to delight and please all our different customers
- Attentive to details and meticulous to ensure smooth operations with minimal errors
- Good interpersonal skills so as to build good working relationships with colleagues and managers
- Good problem-solving skills to ensure continued operations in the face of challenges
