JOB PURPOSE:
Business Intelligence Analyst generate and analyze reports backed by statistical and financial principles to support the management team in formulating their business strategies. The person is also responsible to provide user support for CRM (Customer Relationship Management System) and Marketing Associates Applications.
PRINCIPAL ACCOUNTABILITIES:
- Develop and generate management reports.
- Automation of mainline reports and document work procedures.
- Maintain database to ensure data accuracy and information integrity.
- Handle statistics and finance related enquiries from various departments.
- Provide user support for CRM & Marketing Associates systems, enforcing best practices and improving user productivity.
- Develop and maintain documentation for systems configuration, application workflow and business rules.
- Work with IT development resources to enhance applications and troubleshoot.
- Work with User Services team on application administering, such as creation & maintenance of workgroups, maintenance of existing users, creation of new users, creation of users synchronization rules and region / branch realignment.
- Support & maintain Marketing SOP and periodical ISO auditing.
JOB CONTENT:
- Develop, Maintain & Modify Reports to suit changing business needs
RECOMMENDED CREDENTIALS:
QUALIFICATIONS
- Degree in IT / Computer Studies / Business Analytics / Applied Economics and Finance or Equivalent.
EXPERIENCES
- Experience in data manipulation and analysis is essential. Ability to automate reports is preferred.
- Exposure working with senior management.
COMPETENCIES
- Knowledge in MS applications specifically Power BI, Power point, word, excel, access.Proficient in programming - VBA, SQL, DAX.
- Ability to develop and troubleshoot macro programming (VB Application).
- Good interpersonal and communication skills, and service-oriented with a high-level of initiative and drive.
