Who We Are:
The teams in X’s Trust and Safety department work to safeguard the user’s voice in balance with manageable risk through policy enforcement that promotes trust in X. Areas of focus include privacy and intellectual property rights, government and law enforcement requests, advertising policies, safety and authenticity. Legal Policy Team, as part of X Trust & Safety Department is specialized in processing legal content removal and information requests.
What You’ll Do:
Legal Policy seeks a goal-oriented, focused person to join our team in Singapore and help keep our legal process operations organized and on track. You will focus on legal content removal and user information requests from all around the world. If you're detail-oriented, dedicated, analytical, and have a knack for managing multiple tasks efficiently, apply today!
- You will handle global content removal and user information requests, including document intake and processing.
- You will work closely with Legal Policy team members in Ireland, San Francisco and Singapore on prioritizing requests and ensuring consistency in the team’s operations.
- You will continually improve processes for efficiency and consistency.
- You will join on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world.
- You may represent X in witness testimony or other external engagements.
Experience in reviewing, documenting, and tracking legal requests is preferred. You will be responsible for supporting your team in making sure requests are processed and tracked in an accurate, efficient, and timely manner.
Who You Are:
- You have:
Experience processing requests for content removal or user information.
A collaborative and optimistic mindset - You are:
At ease with providing clear and concise responses to time-sensitive requests
An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams
Flexible and can adjust accordingly to ensure team efficiency and deliverables are met
Capable of spotting anomalies or unusual patterns in requests you handle
Attentive to detail, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous
A keen decision maker, self motivated, and a team player
Comfortable with navigating ambiguous policy escalations - You can:
Deliver consistent high-quality work
See projects through from start to finish
Qualifications:
- Excellent business judgment and strategic thinking; extremely detail-oriented
- Specific experience working with content removal or information requests.
- Exceptional communication and writing skills
- Passion and enthusiasm for protecting user privacy and freedom of expression
- Perseverance, determination, and grit; a stand out colleague
- Ability to work on repetitive tasks
- Availability to work on weekends. Schedule could include weekend coverage (Sunday-Thursday or Tuesday-Saturday)
Preferred qualifications:
- 2 ~ 4+ years in a Trust & Safety role at a tech company or as a paralegal, or equivalent experience
- Bachelor’s Degree or equivalent education / experience
- Due to the need to support the South Asian communities, fluency in Hindi, Urdu, Kashmiri, Telugu and/or additional South Asian languages is essential
NOTE:
Role involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.
