To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.
- Communicate with our customers in executing export bookings.
- Prepare export documentations.
- Command in internal export management systems
- Understand and follow internal standards and process to execute bookings.
- Prepare and document customer’s requirements in SOP database.
- Good understanding of internal quality standards and compliance policies.
- Apply in day-to-day execution of bookings.
- Billings to clients accurately and timely.
- Maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
- Declaring Permits after passing Custom Competency test.
- Timely responses to emails within 24 hours and phone communication within the same day.
- Escalation of problems to Management when necessary
- Take up additional tasks as required to meet the Department’s needs
- Meeting 52 hours Training hours / year.
Qualifications, Experience and Education Requirements
- Minimum tertiary educational level
- 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word) and problem-solving skills.
- Fluent in English.
Expectations:
- Provide excellent customer services to both internal and external customers.
- Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
- Perform assigned tasks with great accuracy and in a timely manner
- Good organization skills of priorities and tasks
- Be a good team player with teamwork spirit
- Demonstrate initiatives in all co-ordination work
