Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.
1. Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. .
2. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
3. Ensure documents and freight are turned over to customers’ brokers timely
4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
5. Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
6. Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance
7. Ensure all data are entered into system timely and accurately
8. Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
9. Ensure all inter-company settlements are closed accurately within company’s specified timeframe
10. Prepare and submit reports timely whenever required
11. Ensure all PNC’s are filed promptly with parties concerned
12. Take up additional tasks as required to meet department’s needs
Other skills
1. Good working knowledge in computer software applications including E-Mail,
Excel, Word and PowerPoint
2. Strong interpersonal, communication and problem-solving skills
3. Fluent in written and spoken English
