As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
What you will be working on
As an Executive within the Healthcare Claims and Payments Department, you will be responsible in managing the day-to-day operations of various healthcare payout disbursement programmes.
The broad area of your responsibilities include:
- Administering the daily operations of healthcare claims and payments, ensuring smooth interactions for all stakeholders involved.
- Collaborating with the external agencies, such as Agency of Integrated Care to facilitate the disbursement of CareShield Life (CSHL), ElderShield (ESH), MediSave (MSV) Care payout.
- Address enquiries from members regarding the healthcare claims and payments via correspondence, ensuring alignment with the department's daily operations.
- Perform general administrative duties, including compiling statistics and reconciling General Ledger to support the management of CSHL/ESH/MSV Care claims and payment statistics.
- Assess, streamline, and automate current business processes associated with claims and payouts to improve efficiency and customer service.
- Provide operational support to supervisors and undertake additional tasks as needed to review and implement policy changes related to the healthcare claims and payments
- Top of Form
What we are looking for
- Prior experience in claims processing, payment administration, or related fields preferred.
- Good communication skills, both written and verbal, with the ability to effectively correspond with members and external agencies.
- Strong analytical skills with the ability to compile and analyse statistics
- Proficiency in administrative tasks including General Ledger reconciliation and data management would be advantageous
- Proficiency in Microsoft Office suite, particularly Excel.
- Experience with process improvement and automation techniques is preferred.
- Ability to work independently and prioritise tasks effectively.
- Strong organisational skills and ability to handle multiple tasks simultaneously.
What you can expect
- A challenging and rewarding career
- A variety of formal and informal training to enhance your skills in the evolving technology landscape
- Promotion opportunities based on your capability and on-the-job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
- A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
- A comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
- Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position
About Central Provident Fund Board
At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.
Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.
Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.
People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.
Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.
