Responsibilities
- Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
- Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within / outside of RWS etc.
- Actively address guest feedback on their experiences to improve and enhance customer satisfaction
- Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
- Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes
Requirement
- Meet Gaming Regulatory Authority’s statutory requirement of minimum 21 years of age
- Diploma in Business or Marketing with proficiency in Microsoft Office applications
- Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
- Must be able to work rotating shifts, including weekends and public holidays
- Proficiency in English and Mandarin to handle English and Mandarin speaking guests, additional knowledge of Asia regional languages (e.g. Bahasa Indonesian, Vietnamese, Thai, Japanese, and Korean) will be advantageous to handle guests from the respective regions
