COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.
Tasks/Responsibilities:
- Organise and schedule meetings and appointments.
- Assist with preparing materials for meetings, taking minutes, and following up on action items.
- Administer travel arrangements.
- Handle email correspondence and draft letters, reports, presentations and other documents on behalf of the General Manager from time to time.
- Writes personal thank-you notes, invitations and greeting cards on behalf GM’s when required- meeting and greeting visitors at all levels of seniority.
- Ensure office space is well organised.
- Develop, implement and timely review of Administration Policies and Procedures.
- Attending events/meetings as the GM's representative.
- Update key contact lists for the hotel.
- Design and implement filling systems, ensuring that it is kept updated.
- Handle calls made to office.
- Maintain office efficiency by planning, maintaining and purchasing office supplies and equipment procurement.
- Liaising with clients, suppliers and other employees whilst ensuring professionalism and confidentiality is never compromised.
- Respond to enquiries and resolve guests complaints in a timely and appropriate manner.
- Ensure highest level of guest satisfaction by providing extraordinary quality guest services and amenities within property.
- Regular inspection of hotel rooms/ VIP arrivals and other areas to ensure standards are maintained.
- Proactively obtain feedback from the guests to ensure that their expectations are met and that the service levels they experience are consistent.
- Record guest feedback and complaint details in a timely manner.
- Respond to guest reviews on respective platforms in a timely manner.
- Assist operations as required.
- Any other duties that may be assigned by various from time to time.
Key Competency:
- Tertiary education and with at least 5 years of experience in related field
- Experience in hotel industry preferred but not mandatory
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Strong written, verbal and interpersonal communication skills.
- Command a good grasp of operations and business practices; a solid understanding of the company's goals and strategies, and good project management skills.
- Excellent organization skills with attention to detail
- Ability to multi-task and prioritize under pressure with minimal supervision and in navigating ambiguity.
