Creative Services is the hub that drives all teams and departments through the process of all project deliverables from scoping through to final delivery as well as moderate technical advisory. This role requires expertise and a depth of understanding in managing complex projects while overseeing the scope, development, and standards of the team.
A Day in the Life of a Creative Services Manager:
- Collaborate with Account Management, Creatives and Suppliers to manage concurrent projects from the earliest concept stage to deployment and ensure all projects are flawlessly executed across a brand or campaign
- Develop and manage all day to day operations and timelines to execute complex campaigns, Scopes of Work and ensure appropriate stakeholders’ approvals
- Act as the primary liaison between Account Management and Creative
- Champion best practices in workflows to best suit projects, set expectations for project teams and enforce deadlines for deliverables
- Steward the agency process with ongoing monitoring, updating of processes and escalating updates and issues up to the department lead
- Partner with Senior Creative Services Manager to forecast workload, allocate resources and talent and communicate with project stakeholders on an ongoing basis
- Communicate effectively with Senior Creative staff and Department leads about highly technical matters and translate those concepts to our internal teams and clients
- Maintain an expertise of all action steps and responsibilities for all tasks within the creative development and production processes and ensure all deliverable hours and timelines are included in all project briefs
- Partner with Account Management to monitor project progress to prevent scope creep and to ensure accurate and thorough status reports and other key documentation
- Mentor and motivate junior team member during challenges, learning opportunities and successes whenever needed to
