The Onsite IT Support Executive at the NIEC is responsible for providing comprehensive technical support and management of IT assets to ensure the smooth operation of onsite IT systems. This role involves configuring and maintaining laptops, managing physical IT assets, handling onsite technical issues, and documenting IT operations procedures. The executive will also be involved in system administration activities, including managing Active Directory, troubleshooting incidents, and applying system patches. Additionally, the Executive will oversee laptop tech refresh projects and maintain accurate inventory records.
Job Responsibilities
- Provide support, troubleshoot and resolve IT problems encountered by users: network, laptops, applications, printers, hardware and other services as necessary
- Manage and update physical IT assets regularly
- Maintain and update Standard Operating Procedures (SOPs) and IT operations guides
- Coordinate with vendors and escalate problems to the next level when necessary
- Other IT-related duties as assigned
Job Requirements
- NITEC / Diploma in Information Technology, or equivalent with at least 3 years experience in IT support, or a similar role
- Strong knowledge of Windows operating systems and Microsoft 365 Office Suite and M365 Cloud Management (EndPoint Manager, Azure Active Directory, etc)
- Experience in configuring and managing laptops and other end-user devices
- Familiarity with IT asset management practices and inventory tracking systems
- Good analytical, interpersonal, communication and problem-solving skills
Note: All new hires will be offered a two-year contract in the first instance. Contract renewal and emplacement on permanent appointment will be subject to continuous good performance.
