- Define and setup Job flow in Control-M across multi-platform systems (Mainframe, AS/400, Unix, Windows)
- Check daily job scheduled and liaise with Control-M Admin team on incidents and problems related to Control-M
- Liaise with teams on batch job setup requirements and also work with Business units on authorized adhoc requests
- Assist in troubleshooting problems related to Control-M upon escalation
- Provide support to ensure quality and stable environment to our clients
- Create support documentation to reduce meantime to resolve issues
- Flexibility and availability to work for production support during early morning/late eve/ night hours and weekends
Requirements:
- Minimum Degree in IT from a recognized polytechnic/institution with 3-5 years of working experience in relevant work area.
- Experience working on Control M Job Processing; preferably Version 8/9
- Experience in using Control-M utilities for AS400, Mainframe, Open system (Unix and Windows) platform.
- Good communication and collaboration skills working with Operations/Technical/Production support teams.
- Proficient in using MS Office Suite of products.
- Good Analytical and problem-solving skills.
- Operations support and monitoring.
- Shift timings – 6.00am – 3.00 pm / 2.00pm – 11.00pm / 10.00pm – 6.00am)
