Job Description:
Develop day-to-day operations plan and objectives for assigned area
• Supervise and monitor operation team’s performance and compliance of day-to-day operations
• Manage restaurant profitability by keeping cost of food below 27%
• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume
• Oversee the execution of cash management through validation of accuracy by conducting check on receipts and documentation
• Plan and manage staff scheduling and deployment to maximize efficiencies
• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues
• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required
• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant
• Execute marking efforts based on marketing plan developed for each concept
• Enforce standards and manage restaurant operating costs and profitability
• Quality Assurance & Control
• Monitor restaurant quality, service, cleanliness and value
• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant
• Manage quality control activities in line with quality assurance standards and procedures
• Investigate causes and reasons for customer complaints
• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety
• People Management
• Lead team by providing guidance, support and motivation
• Train and develop assistant managers, service, kitchen and kaiten staff
• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor
• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor
