- Position :Customer Service Coordinator (Electrical/Electronic-Customer Service)
- Location : Tuas - company pickup from Tuas Link MRT
- Working hours : Monday -Friday, 8.30am-5.30pm Salary (commensurate with experience): Up to $3500+ AWS + Variable Bonus + 14 days annual leave
- Duration : Perm
- Industry : Marine MNC
- Career advancement : Personal development opportunities (training) and possibilities to develop within the company.
Main Responsibilities:
- Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
- Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
- Able to generate sales from customers’ enquiries.
- Liaise with customers on fulfillment discrepancies.
- Handling and resolving customer complaints concerning billing rendered or services.
- Answer the questions related to the services or products and maintenance or operation of the organization.
- Ensure effective customer service by coordinating service requirements of customer with other appropriate departments as necessary.
- Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
- Handling Purchasing matter as per customer enquiries
- Ensure assigned vessels are monitored constantly. Taking extreme care when assigned engineers onboard executing jobs.
- Spare used by engineers onboard must always be approved by customers.
- Take responsibility to finalize jobs once engineers with reports.
Requirements:
- Minimum Diploma
- Minimum 1-2 years working experience in Marine Industry.
- Existing Service Engineer shall be promoted (Indoor promotion)
- Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
Email to [email protected]
Do visit Search Personnel Pte Ltd for more job listings.
***We DO NOT charge our candidates any referral fee nor bind them with any contract.***
Joie Chang
Deputy Consulting Director (APAC)
Reg no.: R2090601 | EA No: 13C6684
