Job Description
• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow
program of work.
• Lead a team of highly skilled professionals, partnering with customers to co-create solutions and expanding presence in the market.
• Drive excellence in knowledge, engagement, and interactions inter-team, with customers and our field.
• Direct opportunity engagement and skills alignment with Technical strategic and enterprise accounts.
• Develop team members according to the demands of the business and according to their individual
professional goals.
• Build and maintain a recruiting pipeline of potential SC candidates to meet future business demands.
• Collaborate across stakeholder groups, including sales teams, solution specialists, and geo leaders, to prioritize Solution Consulting efforts.
• Assign resources to sales opportunities or other efforts to support demand generation.
• Provide voice-of-the-business internal to driving market strategy and competitive take outs.
• Responsible for understanding business and technical problems addressed by our complete suit of IT products etc.
• 10 years of experience working with technical teams.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10 plus years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions includes designing and implementing complex ServiceNow
Solutions including CSM, ITSM solutions.
• An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems.
• Hands on experience working with the ServiceNow platform including designing and implementing
solutions, and fundamental understanding of the relevant key technologies.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC.
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business.
• Self-manage and develop skills independently while contributing to the capability expertise in IT Service Management (ITSM).
