Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.
We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Who is the Manager, Risk & Fraud Management?
Using big data, market insights, and an understanding of operational processes, you will be responsible for insights, analysis and trending of our subscriber-base across Asia. Combining technical, presentation and communication skills you will focus on subscriber behaviour, identify outliers and drive initiatives that balance profitability with customer experience.
This role will have exposure to the management team and the opportunity to work cross-functionally, with Customer Solutions, Client Services, Legal, Underwriting and IT to ensure the correct requests’ outcomes. The candidate will support the Program Risk Management Director to be the champion for change, driving new processes where old ones fail, using relationships and data analysis to gain alignment. The candidate will drive new system design and corresponding processes to flag abnormal behaviours.
The ideal candidate must have a keen interest in subscriber behavior, latest technology and a desire to learn more about fraud within the insurance and mobile technology sectors. The ideal candidate will have a strong interest in complex problem solving, ability to challenge assumptions, consider alternative perspectives, perform in high-stress situations, and operate well in a collaborative, multi-cultural, multi-lingual and diverse environment.
Key Duties:
- With a deep understanding and monitoring of the claims process, identify more efficient alternatives to eliminate unnecessary procedures and create customer-friendly claims processes and procedures to maintain a healthy program by utilizing Power BI, SQL, and Excel.
- Monitor operational effectiveness of risk mitigation measures for adherence and effectiveness, identifying risks and opportunities, sharing them with stakeholders, and reflecting them in the process.
- Be the voice of risk management in new business initiatives and existing businesses by providing solutions, emerging trends/risks/opportunities and partnering stakeholders to create a win-win situation
- Responsible for operational data analytics to provide insights to programs’ behaviours and trending including chair monthly stakeholder meetings, chair monthly stakeholder meetings, reporting on key performance metrics, owning actions, and following up on delivery.
- Be up-to-date with readily available tools in the market to reduce consumer risks and seek out innovative tools to to ensure state-of-the-art technology in risk mitigation
Here’s what you’ll bring to the team:
- 2 to 5 years experiences in Data Analysis / Risk Management is a must
- Excellent quantitative and analytical skills - advanced financial modelling in Excel and SQL skills is a must
- Ability to communicate effectively:
- Very explicit and concise writing
- Ability to explain difficult concepts
- Enjoys speaking to end-users and handing potentially difficult conversations.
- Strong interpersonal and communication skills, and the ability to influence cross-functional teams and engage stakeholders at all levels.
- Ability to be “hands-on”, particularly with data collation and preparation
- Keen eye for details and has a systematic approach in dealing with issues
- Natural intellectual curiosity and problem-solving ability, exhibits initiative to learn whatever is necessary to explore new solutions
- Strong attention to detail but at the same time the ability to understand the big picture.
- Ability to anticipate problems and opportunities and the initiative to pursue solutions
- Ability to work independently and as part of a team with a can-do attitude
- Experience in managing time zones / matrix structure within a global organization (able to work flexible hours as needed during peak times)
- Promotes customer satisfaction and quality customer service for internal clients
How we can take care of you:
- Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
- We provide family friendly benefits to our employees
- Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
- Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
- Connect with the local team through team building, town halls and group training.
- Give back to the community through the partnership with our local charity partners.
- Get recognized and rewarded by your peers through our ACE recognition platform – you can earn points for awesome work to trade in for rewards across major retailers
Get to know us:
- Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
