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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Technical Engineer (Mobile Migration Support)
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Technical Engineer (Mobile Migration Support)

Computacenter Services Singapore Pte. Ltd.

Computacenter Services Singapore Pte. Ltd. company logo

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

• General Scope:

o Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)

o Physically set up computers and software system installation

o Perform basic hardware moves and changes

o Record and manage all incidents and requests in ticket-tracking system

o Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer

o Develop and update new and existing process

o Proactively inform management of trends, significant problems and expected delays

o Provide other IT-related support as required by the business

o Documentation of products support and processes

o Update and manage inventory on new incoming hardware orders

o Communicate with vendors for incoming hardware orders and repairs

• Project Focus:

o Resource will need to assist users to migrate BYOD (Bring your own device) to CP (Corporate phone) where device platform includes iOS and Android

o Support includes but not limited to, assist user to setup new phone, troubleshooting during migration, get user sign off to show work completion, inventory tracking and reporting

Qualifications

LANGUAGE

• English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

• 2 to 5 years of IT support experience

• Solid understanding of PC hardware/peripherals

• Exposure of mobile OS such as Apple iOS and Google Android

• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite

• Basic understanding of network and server-side infrastructure

• Experience in delivering superior customer service experience

SKILLS

• Ability to make sound decisions following approved procedures in a fast-paced environment

• Ability to effectively manage multiple tasks occurring simultaneously

• Ability to work independently with little supervision

Working Hours Coverage

COVERAGE HOURS

· Monday to Friday

· 9:00 – 18:00

· 8 working hour per shift defined by team manager within coverage hour above

· Extreme weather WFH/remote coverage

PAID OVERTIME WORK

· Required occasional non-office hours (weeknight, weekend & Holiday) paid overtime work on team rotation basis

✱   This job post has expired   ✱

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