Job Description
· Main Duties and Responsibilities
· Assist to manage IT functions including hardware maintenance, software application and hardware upgrades, data migration and system installation.
· Provide remote helpdesk and onsite support services for in-house staffs.
· Respond to IT ad hoc-duties assigned by Manager, demonstrating adaptability and versatility.
· Make recommendation to improve system performance when required, maintain baseline of IT standards & policies.
· Maintain all user account and IT hardware according to IT standards and procedures.
· Estimate budget, once affirm, adjust and execute charge request.
· Ensure IT instruments and equipment running at optimum performance with junior executive.
· Identify, investigate and research user questions and problems as well as isolating and resolving information systems problems.
· Manage/participate in new setup or upgrade of systems, and monitor system utilization.
· Perform problem management (analysis for frequently occurred incident – solve root cause) and troubleshooting of network operating problems, desktop applications, hardware cause identification and resolution.
· Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures. Responsible for hardware and software licensing and compliance.
· Any other ad-hoc duties as required by the company from time to time.
