Company’s Profile:
They are a leading components manufacturer in electronics and MRO items, delivering to countries across the Asia Pacific and Middle East regions. Headquartered in Japan, their Singapore operations have been established for 30 years and they are now looking for a Customer Service Expert to join their expanding team.
Work location: City Hall
Working hours: Monday – Friday, 9am – 6pm & 1 – 2 Saturdays in a month (9am – 3pm) $250/day allowance will be paid for each Saturday worked
Company Benefits:
- AWS
- Performance bonus
- Duty allowance $250/day for work on Saturdays (as required)
- Medical and dental benefits
- 2-way daily transport reimbursement from home to office
- Company insurance provided
Job Responsibilities:
- Prepare quotations and process purchase orders from customers
- Prepare Purchase Orders (PO) to suppliers
- Handle and assist customers on their sales enquiries via emails and phone calls
- Process claims arising from shipment delays, defective items, wrong pricing, etc.
- Rectify part number errors, request lead time changes to suppliers
- Liaise with stakeholders on customers’ orders
- Stock allocation
- Liaise with internal Customer Service Team and Business Development Team on stock availability.
- Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
- Liaising and follow up delay with stakeholders
- Liaise with various parties on cancellation, lead time and expedite request
Requirements:
- At least 1 year experience with processing large volume of purchase orders
- Confident and comfortable with working in a fast-paced environment
- Meticulous and well organised
- Proficient with Microsoft Excel
Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.
Cassie Chan | R2197426
Recruit Now Singapore Pte Ltd | EA No: 21C0845
