As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
What you will be working on
- Perform day-to-day computer operations such as the execution of batch jobs, system backup and monitoring of online services in the Mainframe (MVS) and AS/400 system in a 24x7 environment.
- Perform open system monitoring functions and provide support.
- Ensure timely batch service delivery is kept at optimum service level.
- Monitor the data center facilities, system uptime, system performance and online services.
- Provide operational support such as QA checklists, start-up/shutdown system tasks and system IPL.
- Diagnose and log hardware problems and system errors into problem ticketing system, coordinate problem resolution with respective vendor or system programmer.
- Escalate unresolved problems to next level or vendor.
- Maintain proper operation documentation and records.
What we are looking for
- Prior working experience in a service desk operations or data center environment.
- Familiarity in incident management process.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work on 12-hour rotating shift, including weekends and public holidays.
Seniority of appointment will commensurate with relevant work experience.
What you can expect
- A challenging and rewarding career.
- A variety of formal and informal training where you can hone your skills in the evolving technology landscape.
- Promotion opportunities through your capability and on the job performance.
- A friendly work environment with like-minded colleagues to co-create and collaborate together.
- A hybrid work model where you can work remotely up to 50% of the time.
- A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day.
- Comprehensive rewards package.
- Annual leave and pro-family leave.
- Medical and dental benefits.
- Access to recreational activities.
- Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.
