Case Management Executive
M-F: 8am - 5.30pm
Depot Road
Up to $3.2k
2 years contract
Job Description
- Coordinate / Liaise – Correspond with HR professionals to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.
- Investigate – Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.
- Analyse – Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.
- Communicate – Provide clear and concise advice and responses to the queries raised via phone call and/or email.
Requirements:
- Degree in related fields
- Proficient in Microsoft Office applications (Excel & Word)
- Individuals with customer service experience will be advantageous
- Excellent communication and interpersonal skills
- Strong analytical skills
- Meticulous with keen attention to details, service-oriented, good team player and able to explain policies in various scenarios
- Able to work in a fast-paced ever-changing environment
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
