Summary:
The Manager of the Shipping Department will have the ability and vision of the business to set up effective long-term strategies and direction that successfully navigates the start-up business through competitive waters. This includes significant development of new clients to sell our logistics and supply Chain services, as well as building strong/long-term customer relations. Duties and responsibilities include formulating policies and SOPs, identifying and managing new and existing customers, overseeing daily operations including general sales and sales forecasting, planning the use of materials and staff, and responsibility for the general health and safety standards of the facility.
Job Description:
- Completion, filing and reporting of all required business forms, licenses and other legal documents required in the establishment and conduct of the business entity.
- Build all channels to generate sales pipelines and long-term customer relationships to foster revenue generation and growth opportunities.
- Develop and implement product marketing strategies including advertising campaigns and sales promotions.
- Drive growth in the local market share for Road, Air and Sea freight products, trade lanes, and sector profitability while achieving budget targets and customer satisfaction
- Have extensive professional knowledge in Road, Air, and Sea Freight business.
- Be able to setup the SOPs and operational procedures of Road, Air and Sea Freight services.
- Maintain excellent service standards by monitoring customer satisfaction results, consistently measuring relevant KPIs, identifying discrepancies, and implementing corrective actions
- Cultivate strong relationships with regional and global partners, including negotiating terms and evaluating local providers in compliance with regulatory requirements.
- Responsible for achieving operational and financial targets for the Road, Air and Sea Freight business.
- Enhance the efficiency and development of the Road, Air and Sea Freight teams
- Efficiently manage projects and resources in a way that ensures this is achieved on schedule.
- Manage staff in compliance with Company and Local policies, regulations and laws; prepare work schedule and assign duties in consonance with established
- Determine staffing requirements, train new employees, and work with the HR department to interview, and hire new employees
- Review sales activity reports, and other performance data, to measure productivity and goal achievement for use in executing required actions in cost reduction and program improvements.
Requirement:
- At least 5 years of work experience in the Freight Forwarding industry
- At least 5 years of experience in managing Road, Air and Sea Freight business
- Excellent understanding of local and international shipping regulations, customs procedures, and import/export documentation
- Excellent ability to collect, read and understand figures, data and trends
- Ability to effectively analyse, discover gaps and define necessary action plans
- Familiarity with shipping software, order management systems, and enterprise resource planning (ERP) systems to streamline processes and track shipments
- Results-driven
- Superior negotiation, planning, and organisational skills
- Strong networking skills
- Strong leadership skills to lead a newly setup department
- Excellent communication skills: Outgoing, positive, engaging in conversation and willing to give up your free time to interact with the public. This requires the skill of public speaking and the ability to speak comfortably in front of a group.
- Strong problem-solving and critical thinking skills.
- A good team player.
