Position
Systems Programmer (Workstations) has a wide spectrum of responsibilities and actions.
He/She will be a technical RUN engineer for workstations support in ASIA. As such, he/she will provide support and act as the engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.
As an experienced professional for Workstation, he/she:
- supports on all escalated incidents from L1
- Tasks and alert management
- Change management – Preparation of roadmaps, execution of RFC
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
- Perform health checks as defined and take respective actions
- Responsible for service request, change, escalated incidents and other tasks
As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
- Working hours will primarily match ASIA business
- On-call support will be expected on a rotational basis
Qualifications and Profile
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
- Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
- Experience on technical solution troubleshoot workstations incidents
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
- Mind-set for innovation to improve end users experience.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Ability to communicate in a highly professional manner with users, internal, and external partners
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
- Leading projects related to the Desktop support in Asia.
- Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
- Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
