Responsibilities
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Siebel CRM/UCM Install, configure, Patch Upgrade, Sizing of application servers, Performance Analysis and Tuning of Siebel servers/Application.
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Install and configure Middleware fusion technologies BI Publisher & Quadient with Siebel LDAP/AD/DB security adapter setup & SSO configurations and enable SSL.
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UCM application integration with EDQ tools.
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Participating in design discussions to find the solutions and evaluate them according to the business value it provides.
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Review the designs of other teams and give the suggestions to make it more efficient.
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Conducting POCs on some of the industry latest Technology services to leverage to business.
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Built the high available architecture for CRM/UCM & Supporting applications to sustain disasters/corruptions.
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Reviewing Environment and upscaling as per organizational growth.
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Application Container tuning, Gateway Zookeeper troubleshooting, and Data source reconfigure.
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Unshipped Language setup and implementation Multilingual Custom AD/SSO.
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Identifying and analyzing project complex/performance issues and fix.
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Supporting MIM/P0/P1 incidents and identifying Pro-active mechanism to fix issues permanently and collaborate with team on solution implementation.
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Raising Service Requests with Oracle Support and liaising with them for any product defects/bug
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Incident management, Driving PRB and coordinating with stakeholder until closure.
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Auditing day-day activities and identifying scope for automation and implementing to minimize manual efforts.
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Preparing SOP’s for Siebel Administration Activities and documenting RCA DR UAT/PROD support with Admins activities and preparing best practices from issues/success stories.
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Standardized job tasks and trained L1 &L2 team members on industry best practices and standards.
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CMMC documentation and POA&M preparation and remedial activities.
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Addressing security vulnerabilities and making sure systems are risk free.
Skills and Qualifications:
• Minimum 10+ years of Software Engineering experience.
• Minimum of 4 years as a Siebel Server administrator.
• 2 years with Quadient & MDM tools administration.
• Strong solving skills for performance issues in Siebel and BI.
• Excellent knowledge of Linux and Bash scripting.
• Intermediate experience on Python with 3 years of experience
• Intermediate knowledge of CI/CD and DevOps tools such as Jenkins, SonarQube, k8s, and Docker.
• Proven experience with Siebel Server architecture discussions.
• Experience with application installations, upgrades, and migrations within virtualized environments.
• Validated understanding of disaster recovery & backup strategies.
• Excellent verbal and written communication skills, with the ability to efficiently collaborate with team members and customers.
• Meticulous with extensive integration and server-side administration experience.
• Experience integrating cloud and on-premise applications.
• Ability to work in a fast-paced distributed team environment with minimal direction.
• Flexible to work as per the requirements of Global Organization
Preferred Skills
• Knowledge on other CRM applications like SFDC, ServiceNow along with Siebel.
• Knowledge of cloud-based architecture platforms (e.g., AWS,GCP).
• Experience with other programming languages such as Java, React, Javascript.
• Understanding of statistical analysis and analytics techniques.
• Intermediate experience on Python with 3 years of experience
• Intermediate knowledge of CI/CD and DevOps tools such as Jenkins, SonarQube, k8s, and Docker.
EA License No: 11C4879 / Registration ID : R1218583
Apar Technologies Pte Ltd, Singapore
