JOB DESCRIPTION
NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:
- NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.
- NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
- NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.
He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.
RESPONSIBILITIES
- Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
- Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
- Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
- Managing the internal copies of the client environments.
- Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
- Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
- Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
- Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
- Manage performance optimisation request from Customer or Project in link with R&D team if required.
- Lead Cloud discussion and customer migrations.
- At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
- Manage technical installation or upgrade of the solutions.
PROFILE
- Engineering/Computing School, Degree / Master’s degree or equivalent.
- Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
- Minimum of 2 years of team management experience.
- Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
- Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
- Knowledgeable in versioning tools like Git.
- Knowledgeable in Unix commands.
- Ability to do peer reviews and assess code.
- Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
- Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
- Proactive and a real team player.
- Fluent in English.
There will be occasional travel requirements within APAC.
The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.
