COMPANY DESCRIPTION
A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.
A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.
MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.
RESPONSIBILITIES
- Perform outbound telesales calls to market and sell MSIG products (largely on Motor Insurance) to support MSIG/individual goals/objectives
- Create and maintain proper customer information
- Using the telephone to perform outbound calls as a marketing tool to market, promote and sell insurance to Scheme Partners' customers
- Answering telephone calls, attend to telephone queries from customers and direct such calls to MSIG Customer Service where necessary
- Performing any after-call functions to complete the cycle of the call
- Achieving pre-set targets for the individual and assist in the achievement of the overall sales target as set by MSIG in consultation with Scheme Partners
- Providing feedback and suggestions on programmes handled to improve and/or enhance existing and future telemarketing programmes
- Ensuring that each call handled meets the service standards of Scheme Partners and MSIG
- Creating and/or maintaining proper client, call and sales records
- Ensuring confidentiality of data in the manner and to the extent required by the Scheme Partners and by this Agreement
- Perform duties/tasks ancillary to the selling activities cited above, including mailing, typing, faxing and dispatching from time to time
- Perform any other duties as may be assigned by Scheme Partners and prior agreed by MSIG from time to time
QUALIFICATIONS
- GCE O' level preferably with professional insurance qualification
- Certificate in General Insurance (BCP/PGI)
- Preferably with HI certificate
- Experience in telesales
- Good product knowledge of GI personal lines products, especially Motor
- Knowledge of telesales operation
- Excellent communication skills
- Able to handle challenging situations with maturity & confidence
- Able to handle rejections and find motivation to overcome objections
