Job Responsibilities:
1. ServiceNow Solution Design and Implementation:
2. Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.
3. ServiceNow Development and CI/CD:
4. IT Service Management (ITSM) and IT Operations Management (ITOM): Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.
5. Customer Service Management (CSM): Design and implement CSM solutions that enhance the customer service experience.
Job Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
- Proven experience in designing, developing, and implementing ServiceNow solutions.
- Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.
- Proficiency in ServiceNow development and CI/CD practices.
1 - ServiceNow Customer Service Management (CSM) (P4 - Expert)
2 - ServiceNow IT Operations Management (P4 - Expert)
3 - English (A1 - Elementary)
Next Step:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Simply click on 'Apply here' to drop your resume or email at [email protected]
- All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
