Responsibilities:
Customer Service (60%)
- Represent OMEGA in dealing with customers’ concerns.
- To provide quality support to customers’ technical enquiries.
- To communicate with customers on his needs and request for service.
- To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
- To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
- Interact with end-users to explain the failure mode in detail.
- Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.
Internal Liaison (25%)
- Assist the project team in project executions; in providing technical expertise in field/site works.
- Be responsible for the tools and parts issued under his care.
- To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
- Able to meet project deadlines and prioritizing tasks time to time as scheduled.
- Any other duties assigned by immediate Superior.
Reporting (15%)
- To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
- To summarize service reports per project for team for submission to the Manager, Service.
- To report on team’s achievements on a monthly and quarterly basis.
Requirements:
- Degree in Electrical & Electronic Engineering or equivalent.
- Min 4 year of relevant working experience.
- Basic knowledge on Network System.
- Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
- Service oriented with analytical and problem-solving skills.
- Willing to travel and staying overseas for a period of up to 4 weeks.
- Able to work independently and meet schedules.
