Key Responsibilities
- Align daily with your team regarding priorities, projects, tasks and assignments
- Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
- Provide timely and accurate solutions to issues or tasks you are assigned or working on
- Prioritize support to your Singapore office coworkers
- Onboardings & Offboardings following our procedures
- Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
- Be ready to deal with urgent matters sometimes outside office hours
- Make responsible use of your administrator access
- Communicate often with teammates in regards to important decisions or concerns
- Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
- Be willing to go to the Singapore office often, ideally 3 times a week or more
- Overseas business travel required only when needed to
- Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
- Ensure IT policies are adhered to at all times
- Provide orientation and guidance to users on how to operate new software and computer equipment
Professional Experience and Qualifications
- A minimum of 3 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
- Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
- Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
- Understanding of laptops, computers, printers and IT devices in general at a hardware level
- Experience in supporting Windows and macOS on their latest version
- Strong understanding of corporate networking and security practices
- Fluent & preferably certified in English, especially on a support & technical level
- Strong creative and analytical thinking
- A passion for IT Support and willing to learn in its due time
