Job Responsibilities:
- Leading and owning ServiceNow Implementation.
- Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
- Reviewing and testing activities on various ServiceNow instances.
- Define and implement best practices, and participate in the design, development, and deployment phases in ServiceNow.
- Guiding and mentoring the team members
Job Requirements:
- Min 6 years of overall experience
- Min 5 years of ServiceNow experience
- Min 4 Hands-on ServiceNow implementation.
- Experience on core ServiceNow modules like – Case Management, Knowledge Management, Service Request Management, Service Portal, PSDS (Public Sector Digital Services) Implementation, Workforce Optimization, Playbooks, Inbound Integrations, Reporting, in addition to ITSM modules (Incident, change, problem).
- Experience on Portal, Integrations with various tools using API, SFTP, web service methods etc., Performance Analytics, Workforce Optimization, reporting.
- Experience in Playbook Configuration
- Experience on PSDS (Public Sector Digital Services) data Model.
- Experience in creating custom applications.
- Experience in creating and modifying workflows, Case routing through decision tables.
- Experience in creating custom flow actions and sub flows.
- Experience in creating and modifying Flows using Flow designer.
- Experience in Predictive Intelligence
- Experience in complex data migration.
- Excellent experience on ServiceNow integrations
- Experience in working on Agile Methodology.
- Experience in Advanced Work assignment, CSM Configurable workspace.
- Experience in Workforce Optimization.
- Experience in design, development, and deployment in ServiceNow.
- Experience in documentation and review activities.
- Excellent experience on ServiceNow integrations
- Experience on Java scripting.
- Knowledge on Configuration Management Database.
- Excellent experience in creating customer reports and dashboards.
- Experience on ServiceNow foundation data management and data modelling.
- Experience on creating Database views.
- Exposure to Release Management
- Review and test activities on various ServiceNow instances.
- Excellent understanding of ITIL processes
Technical Expertise:
- Configuration of Case Management
- Configuration of Case state flow.
- Implementation of PSDS (Public Sector Digital Services).
- Configuration of Government sector Portal.
- Configuration of Playbooks.
- Configuration of custom activities in Playbook.
- Creating the lists in CSM/FSM Configurable workspace.
- Configuring the CSM /FSM Configurable workspace using UI Builder.
- Mapping of accounts with child accounts in CSM.
- Creation of Flows, Sub flows and Custom actions.
- Creation of assignment rules for assigning the cases.
- Implementing Web Service Integration using SOAP and REST API
- Creation of workflows.
- Implementation of Predictive intelligence Solutions
- Creation of Performance Analytics reports and dashboards.
- Configuration of Scheduled Data imports.
- Creation of Topics, Topic Blocks in Virtual Agent.
- Creating the Catalog items and Record Producers.
- Configure Data Sources and Transform Maps.
- Creation of script-based assignment and approval rules
- Creation of Business Rule, UI Action by using Glide script
- Creation of custom related list
- Creation of Access Control List with the help of Scripting
- Creation of Script Includes.
- Creation of Script based UI Policy and Client Script
- Debugging the Scripts.
- Creating and customizing UI and pages using Jelly
- Single Sign-On (SSO) Authentication Implementation
- Working with complex Log Files
- Designing of widgets.
Certifications:
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Implementation Specialist – Human Resource Service Delivery
Micro Certifications:
- Micro Certification – Flow Designer.
- Micro Certification – ATF
- Micro Certification – Integration Hub
