POSITION SUMMARY
The Gateway Agent is responsible for managing and operating the shipment lifecycle for their assigned consolidations. They are a key contact and an expert in ensuring all requests and requirements are met and answered accurately and timely. This position consists of preparation, distribution, and maintenance of all documents for various geographical regions. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. This is accomplished through a commitment to exceptional customer service and operational excellence.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Initiate, prepare, process and assemble all required documentation for LCL or FCL shipments
- Knowledge of Consolidation Planning
- Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
- Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
- Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, ocean export bills of lading, updates on shipments, processing pre-alerts, tracking of shipments, invoicing, etc.
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Ensure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documents
Facilitate Relationships:
- Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment
- Promote a positive working relationship for all team members
Other Activities:
- Work according to CHR, local and global laws, regulations and procedures
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- Diploma
- Minimum 1-3 years of Global Forwarding experience
- Proficient in Microsoft Office Suite of programs
Preferred:
- 2-4 years of gateway or shipment consolidations experience
- Excellent communication, prioritization, and multi-tasking skills
- Excellent customer service skills and follow up to be utilized with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Values a diverse and inclusive work environment
