Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY
As part for the Revenue Management Field Support Team, the primary responsibility of this role will be on overseeing ERS attributes. The role is responsible for:
- Providing both strategic and technical guidance to ERS hotels requesting inventory changes.
- Analyzing and providing recommendations on optimizing ERS attributes to enhance the display of key selling features and monetize attributes.
- Providing discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
- Supporting global and regional projects and initiatives as delegated by the Director of Revenue Management Field Support.
Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple projects and priorities concurrently.
This individual will focus on the following project types:
- Deployment projects: Leading the planning and execution of deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
- Strategic projects: Leading the planning, problem solving, research, and analyses to develop recommendations (e.g. business cases) for key business issues
CANDIDATE PROFILE
Education and Experience
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
- Min 12 months of Revenue Management working experience.
Skills and Competencies
- Prior project management experiences would be advantageous
- Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
- Excellent written and verbal communication skills, English fluency is a must.
- Excellent presentation skills with strong ability to influence audience.
- Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
- Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
- Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
- Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
- Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
- Strategic and analytical thinker; makes decisions using data.
- Comfortable with complexity, ambiguity and change; supports and manages positive change.
- Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
- Knowledgeable on all MI hotel brands
CORE WORK ACTIVITIES
- Provides both strategic and technical guidance to ERS hotels requesting inventory changes.
- Analyzes and provides recommendations on optimizing ERS attributes to enhance display of key selling features and monetize attributes.
- Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
- Supports continent and global revenue management projects and initiatives.
- Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
Additional Responsibilities
- Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
- Demonstrates self-confidence, energy and enthusiasm.
- Informs and/or updates leaders on relevant information in a timely manner.
- Manages time effectively and conducts activities in an organized manner.
- Presents ideas, expectations and information in a concise, organized manner.
- Uses problem solving methodology for decision making and follow up.
- Performs other reasonable duties as assigned by manager.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Demonstrates working knowledge of discipline-specific systems, tools, and business processes.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension – Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
