Job Summary
- This role works within the Client & Entity Enablement (CEE) Hive to drive process design and change delivery across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
- Provide Operating Model / Business Process Design and Change Management expertise to design, implement and support user-facing operating model and process changes
Key Responsibilities
Deliver operating model design and process design outcomes, including:
- Identification of clear problem statements, shaping of solution options and facilitation of decisions with key stakeholders across high level and detailed design phases
- Detailed operating model design, including current state and definition of future state design across people, process, technology and information
- Effective engagement and collaborative problem solving across front-to-back stakeholder groups (Front Office, Middle Office, Operations, Compliance functions and Technology)
- Providing design inputs to Process Owner and SME teams to enable development of detailed end user guidance
Enable change management and implementation of designs with end users, including:
- Stakeholder assessment and engagement across locations and functions
- Communications and engagement planning, development and execution to drive awareness, understanding and support across a broad range of global stakeholders
- Change Impact Assessment delivery to articulate impacts between current and target state, identify and respond to change management needs across impacted business units
- Training planning, needs assessment, content preparation and delivery across impacted stakeholder groups
- Operational Readiness outcomes, including business process testing, post-go live support, etc.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- CCIB business stakeholders, CCIB COO including Client Management and CLDM and Technology
Our Ideal Candidate
- 10+ years experience as a Process Designer, Business Architect or Business Consultant delivering business process and/or Target Operating Model-centric outcomes
- Experience in designing and implementing complex process / system changes within Client Lifecycle Management and/or Client Due Diligence platforms and processes in a business user-facing role
- Experienced in Client Lifecycle Management Process / Operating Model design and business change implementation at scale – either global or regional delivery, supporting multiple impacted business functions
- Hands-on experience in Wholesale Banking (especially in Client Onboarding, Client Due Diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank), Funds Onboarding, Client Offboarding, Dormancy and Reactivation, Account Opening)
- Deliver Business Operating Model, Business Process Design outcomes to enable transformation agenda across a complex end to end Client Lifecycle Management landscape (people, process, technology, data)
- Support business change implementation efforts post-design to successfully land changes for a global user base
- Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders
- Eye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguity
- Strong individual contributor with proactive working style; able to take initiative, identify opportunities and work with minimal management oversight
- Ability to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management level
- Demonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things.
Role Specific Technical Competencies
- Strong problem-solving skills to perform root cause analysis
- Ability to quickly absorb and learn new systems, methodologies and types of information.
- Ability to facilitate workshops, discussions and meetings with stakeholders at all levels
- Ability to form strong working relationships with stakeholders and team members
- Proficient in tools such as Microsoft Office, Confluence, JIRA, etc.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
