Responsibilities:
- Supports on all escalated incidents from L1 across in EMEA region.
- Tasks and alert management
- Change management – Preparation of road maps
- Knowledge on global IT structure to anticipate interrelationships within the organization,
- Engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the Company's operations
- Facilitates collaboration and spread of information from and to the team.
- Participates to the department’s activities including brainstorming, team building and other team or transversal actions.
- Attend meetings with Paris counterparts.
- Contributes to ISAP/ITS global branding and communication
Requirements:
- Degree in Information Technology or any related field
- At least 3-10 years of experience supporting windows workstations, in financial sector or any related field.
- Experience on technical solution troubleshoot workstations incidents
- In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience, understanding of network concepts and Active Directory.
- Mind-set for innovation to improve end users experience.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Ability to communicate in a highly professional manner with users, internal, and external partners
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
- Business proficiency (spoken/written) in French (DEFL/DALF B1/B2 or any equivalent certification) to liaise with French Speaking counterparts.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
