Climate Impact X (CIX) is a marketplace, auctions house and exchange for trusted carbon credits and a growing suite of environmental commodities. Based in Singapore with offices in London, we are jointly funded by DBS Bank, GenZero (a decarbonisation-focused investment platform founded by Temasek), Mizuho Financial Group, Singapore Exchange (SGX Group), and Standard Chartered.
CIX’s mission is to create real climate impact by turning trust in environmental markets into tangible and actionable outcomes. Our solutions are customised for the widest range of corporate end-user, investor and intermediary needs.
- CIX Marketplace simplifies the work companies need to do before procuring carbon credits by offering seamless access to curated projects, reducing frictions for companies that do not yet have the resources or expertise to perform a complete due diligence in-house.
- CIX Auctions is a specialised digital venue for discovering the market value of unique and desirable projects, newly issued credits or customised portfolios of projects.
- CIX Exchange facilitates two-way trading of market-accepted standardised spot contracts and individually listed projects, concentrating liquidity and providing the market with price transparency, certainty and risk management solutions.
For more information, please visit www.climateimpactx.com.
Technical Support Engineer
CIX is looking for an enthusiastic, technically minded individual to help support our IT systems as we continue to grow.
The Technical Support Engineer is responsible for maintaining all corporate IT applications and systems. This person will be required to diagnose, troubleshoot, and resolve technical issues reported by end users, working with our vendors where needed.
Climate Impact X supports flexible working, given the nature of this role it is expected that it will need to be predominantly in office – flexibility will be afforded wherever possible.
Key responsibilities:
- Support end users in their usage of the corporate applications and systems, helping to resolve requests and issues.
- Resolve hardware, software and connectivity issues, either raised or detected, by troubleshooting and determining best resolution path.
- Ensure issues and their resolutions, and other relevant information related to system performance are properly documented.
- Assist in the implementation of new features and functionalities in the corporate applications as needed.
- Support the setup of new projects where corporate applications are needed.
- Administer corporate applications and systems in their day-to-day maintenance and usage, and perform application and system updates
- Support the Joiners, Movers and Leavers process to smoothly onboard, modify and offboard users for both Singapore and London offices.
- Monitor and maintain corporate networks to ensure networks are operating properly.
- Maintain IT assets and software inventories.
- Support the generation of Key Performance Indicators and Key Risk Indicators
- Work with the IT Security team to ensure the integrity and security of corporate applications and systems.
- Support incident investigations.
- Participate in security audits and reviews where involving corporate applications and systems, including user access reviews, security control implementation, client due diligence etc.
Key Requirements
- Ideally 2+ years in a similar role, however open to an outstanding technically minded and driven graduate in a computing or related field who can demonstrate excellent knowledge and willingness to learn.
- Experience in managing Microsoft 365 suite of products and the Atlassian suite including Jira and Confluence
- Advanced experience in the use of Windows, ideally as an administrator
- Outstanding communication, analytical and problem-solving skills
- Proactive and able to work in a fast-paced environment with a high sense of urgency.
- Effective prioritisation skills in a multi-threaded environment to ensure deadlines are met.
- ITIL or similar framework experience ideally
If you are interested in this position, please apply on our website https://www.climateimpactx.com/careers?gh_jid=4337206101
CIX is an equal opportunity employer committed to diversity and inclusion.
*We seek your understanding that only shortlisted candidates will be contacted.
