Job Overview:
Delivery Department Supervisor will be responsible for overseeing and optimizing the delivery operations of the company. The role is pivotal in ensuring that products are delivered to customers in a timely and efficient manner. Will need to manage the delivery team and collaborate with various stakeholders.
Key Responsibilities:
Team Leadership:
Train, and supervise delivery department support staff.
Customer Satisfaction:
Ensure high levels of customer satisfaction through on-time and accurate deliveries.
Address customer inquiries and concerns promptly and professionally.
Fleet Management:
Manage the delivery fleet, including vehicle scheduling.
Data Analysis:
Analyse delivery performance data to identify areas for improvement.
Cost Management:
Monitor delivery expenses and seek opportunities to reduce costs while maintaining service quality.
Negotiate contracts with delivery service providers to optimize expenses.
Cross-Functional Collaboration:
Collaborate with other departments such as logistics operations, inventory, and customer service to streamline operations.
Qualifications:
- Diploma in business administration, logistics, or a related field. Proven experience in delivery management, preferably in the fashion or retail industry.
- Strong knowledge of supply chain and logistics principles.
- Excellent leadership and team management skills.
- Effective communication and problem-solving abilities.
