Job Description
Front Desk, Operations & Secretariat Support
- Answer phone calls, attend to intake of new clients, schedule appointments.
- Manage Centre’s phone management system (3CX) and mobile device. Setting of office messages where appropriate, sending of SMS reminders to clients.
- Ensure functionalities of phone management system and liaise with vendor for repair if needed.
- Collect payment and settle accounts at end of day.
- Conduct fire drill exercises and attend to related administration.
- Minutes-taking at staff meetings.
Hotline Operations & Volunteer Support
Recruitment & Training:
- Attend to enquiries, send brochures and registration forms to interested parties.
- Arrange for interviews and inform candidates of interview outcome.
- Inform trainees of training related matters including collection of fees.
- Provide support in classroom training sessions such as room setup, handouts, attendance sheet, name tags, provision of tea-break.
- Upkeep of relevant data and documentation.
Hotline Operations and Volunteer Support:
- Be familiar with Hotline operating system (3CX & CRM), report of faulty equipment if any in the Hotline room including update of documents, files and notices for volunteers and provision of technical support to volunteers.
- Serve as point-of-contact for volunteers’ feedback and routing of feedback to relevant staff/team to attend.
- Support in volunteer and community engagement matters.
Event & Programme Support
- Provide administrative and logistics support for Volunteer Appreciation and Annual Awards such as preparation of list of awardees, certificates and plaques.
- Support in mental health talks and outreach in areas like scheduling, coordinating with speakers on topics, logistics required and attending to payment matters.
Qualification
Minimum ‘O’ or ’N’ Levels
Requirements:
- Min. 2 years of administrative experience.
- Willingness to learn.
- Strong customer service mindset.
- Proficient in IT and MS Office (Word, Excel & Powerpoint)
Other Information
Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.
