The Infrastructure Reliability Engineering - Storage Services team provides 2nd level support to manage the day to day operations for Visa Inc’s storage environment. As a Storage Administrator, your primary responsibility will be to support, manage, and implement improvements to Visa’s global storage infrastructure based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with other infrastructure and application teams in supporting, managing and implementing improvements to Visa’s global infrastructure. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.
JOB SCOPE
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is an intermediate professional level and requires sound execution and analytical abilities. This role works independently and receives minimal guidance.
Responsibilities
- Troubleshoot and resolve complex 1st level storage related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
- Respond to and resolve storage issues within the timeframe of severity level agreements
- Support all aspects of storage management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
- Take initiative to proactively discover potential storage impacts
- Develop solutions that utilize automation through scripting
- Participate in tasks related to change, incident and problem management
- Document, create and maintain operational run-books based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.
- Deploy and document changes in accordance with problem and change management process
- Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines
- Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption
- Perform the most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
- Perform weekends shift duties on rotational basis.
- Participate in or lead problem resolution and root-cause analysis
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
