Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe
Follow up on inbound shipments and ensure timely delivery to consignee.
- Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
- Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
- Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
- Complete customs competency test and able to file for customs entry whenever necessary/required.
- Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
- Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
- Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
- Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
- Answer all incoming calls promptly and politely.
- Develop good rapport with the customers.
- Ensure all data are entered into system timely and accurately.
- Ensure that freight and handling charges are billed to customers timely and accurately.
- Prepare and submit reports timely whenever required.
- Take up additional tasks as required to meet department's needs.
Other skills
- Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
- Good interpersonal and problem-solving skills
- Good communications skills with good command in written and spoken English.
